Support
Contact Us
We reply within 1 business day · Mon-Fri, 09:00-18:00 UTC
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General Support
Account questions, link issues, feature help, and anything else about using AsiaBio.Link.
mail support@asiabio.link
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Billing & Refunds
Payments, subscriptions, invoices, and refund requests. Include your account email and order reference.
mail billing@asiabio.link
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Legal & Privacy
Terms of Service, privacy and data protection requests, and legal notices.
mail legal@asiabio.link
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Abuse Reporting
Report malicious short links, phishing, or policy violations. We act on valid reports within 24 hours.
mail abuse@asiabio.linkWhat to expect
Type of request
First reply
Resolution
Support question
Within 1 business day
1-2 business days
Billing or refund
Within 1 business day
2 business days
Abuse / malicious link
Within 24 hours
24-48 hours
Privacy or data request
Within 1 business day
Up to 30 days (legal deadline)
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Faster answers
- - Write from the email address on your account.
- - Include your order reference (ORD-...) for billing questions.
- - For link issues, paste the short link that misbehaves.
- - Check the status page first during incidents.
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Quick links
- Refund Policy - request a refund
- Terms of Service - subscription rules
- Privacy Policy - how we handle data
- API Reference - developer docs
Still not sure where to write?
Start with general support - we will route your message to the right team.
mail Email Support