Refund Policy

1. Free Trial

All paid plans (Pro, Premium, Enterprise) include a 7-day free trial. During the trial:

• arrow_right No payment is taken until the trial ends.
• arrow_right You get full access to every feature included in your chosen plan.
• arrow_right You can cancel at any time during the trial from your billing portal - you will not be charged.
• arrow_right If you do not cancel, your selected plan begins and the first charge is made automatically on day 7.
• arrow_right Trial length is applied once per customer; starting a new subscription after cancelling does not restart a trial.

2. Refund Eligibility

We want you to be happy with AsiaBio.Link. Refunds are available in the following cases:

Refunds are issued to the original payment method only. We may ask a brief question about why you are leaving so we can improve - but a refund within the windows above is never withheld for your reason.

3. How to Request a Refund

Choose whichever is easiest for you:

Please include your account email and, if you have it, the order reference (shown in your receipt email from Paddle, format ORD-...). This lets us locate your payment in one step.

4. Processing Times

• schedule We acknowledge every refund request within 1 business day.
• schedule Approved refunds are submitted to Paddle within 2 business days.
• schedule Paddle returns the money to your original payment method - card refunds typically arrive within 5-10 business days, depending on your bank.
• schedule You receive an email confirmation at each step.
• schedule If a refund has not appeared after 10 business days, contact billing@asiabio.link and we will chase it with Paddle for you.

AsiaBio.Link is sold through Paddle (paddle.com), our merchant of record. Paddle handles the payment, the refund, and the receipt - so your refund always comes from the same processor that took your payment.

5. Renewals & Cancellations

• event_repeat Subscriptions renew automatically at the end of each billing period (monthly or yearly) until cancelled.
• event_repeat You can cancel anytime from Account > Billing - cancellation stops the next renewal; you keep access until the current period ends.
• event_repeat If you cancel during the free trial, you are never charged.
• event_repeat A renewal charge refunded within 7 days is eligible under section 2.
• event_repeat We send a reminder email before every yearly renewal.

6. Bank Transfer Orders

If you paid by manual bank transfer instead of card:

• swap_horiz A full refund is available within 14 days of payment confirmation, to the sending bank account only.
• swap_horiz Refunds are returned by bank transfer within 5-10 business days of approval.
• swap_horiz If your plan has already been activated, access continues until the end of the paid period unless you ask us to close the account.
• swap_horiz Bank transfer refunds may take slightly longer due to inter-bank clearing.

7. Non-refundable Cases

To keep pricing fair for everyone, refunds are not available for:

• block Partial months or unused time after the refund windows in section 2 have passed.
• block Accounts suspended or terminated for violating our Terms of Service or Acceptable Use Policy.
• block Downgrades - switching to a cheaper plan takes effect at the next renewal and is not refunded retroactively.
• block Temporary service issues that we fix within a reasonable time (we may instead issue account credit).
• block Third-party costs outside our control, such as fees your bank charged for a currency conversion.

Even outside these windows, if something went seriously wrong on our side, write to us anyway - we review every case individually.

8. Chargebacks & Disputes

Before filing a chargeback with your bank, please contact billing@asiabio.link first. Most issues are resolved the same day, and a chargeback can take weeks for all parties. Chargebacks filed without contacting us may result in suspension of the account while the dispute is resolved. This does not affect your statutory rights (section 9).

9. Your Legal Rights

Nothing in this policy limits the refund or cancellation rights you have under the consumer protection laws of your country of residence. Where those laws give you a longer window or an unconditional right of withdrawal (for example the 14-day cooling-off period in the EU/UK for digital services), that law applies in addition to the windows above.

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